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Service PoliciesLawn Service
Brunner Lawn Care lawn mowing service is done weekly throughout the season. You will be contacted in the spring to renew your service. Brunner Lawn Care lawn mowing service includes lawn mowing, trimming, edging, and blowing. Grass areas in the front, back, and sides of your yard will be mowed in different directions in order to avoid any lines in your lawn. Your grass will be bagged and hauled away in order to avoid large amount of unsightly dead grass in your lawn. Grass or weeds growing inside of beds will not be cut unless requested. Trimming is done around beds, fences, and trees. Edging is done along and sidewalks and driveways in the front yard. Brunner Lawn Care makes sure to blow clippings from sidewalks and driveways once the service has been completed. Assigned Lawn Service Day Brunner Lawn Care schedules lawn services Monday through Friday within designated areas each day of the week, ensuring that each customer is assigned a specific service day throughout the season. Although we assign a specific mowing day, the time of your service may vary from week to week. Brunner Lawn Care will assign the same mowing professional to come to your property every week. Gates and Pets We prefer that all your pets be kept indoors and all gates unlocked on your mowing day. If you have a unique situation with a pet or gate please let us know, and we will accommodate you. Our crews are very careful about closing gates before they leave, but we do not guarantee that a pet will not escape from the yard, therefore, you accept our service with this provision. Brunner Lawn Care is not responsible for lost or injured pets. Items in the Yard We ask all customers to please pick up all small items such as toys, hoses, pet waste, and other items in the yard before our technicians arrive each week. Brunner Lawn Care is not responsible for damage to exposed sprinkler lines, other lines, cable, dog fence lines, and other items unless the client informs us first of there existence. Large items such as lawn furniture and trampolines will be moved and mowed under. Watering Please do not water your lawn on your service day. Wet grass can cause clumping and streaking. Holidays On weeks when a national holiday falls Monday thru Friday, we will adjust the rest of the week’s schedule by one day so that we can service all remaining lawns the day after their scheduled day. Skipping A Week of Mowing Update Client’s mowing rate is based on weekly mowing. Brunner Lawn Care does not offer a biweekly mowing. In extreme circumstances, the Client may contact Brunner Lawn Care to request skipping service for a particular week. This can be done with a minimum of a twenty-four (24) hour advance notice prior to the Client’s scheduled mowing. A service charge may apply but are normally waved if skipping is not frequent. Please note that our crews does not make the decision of whether or not your yard needs mowing, so you will need to contact us to skip a scheduled mowing. In order for a requested skip to take affect, you must contact us at by 5pm MST the day before your scheduled mowing. Service will be resumed the following week. Satisfaction Guarantee All services shall be performed by qualified, experienced, trained personnel using practices and methods recognized as accepted standards in the lawn care industry. If the Client has any specific needs or issues with Brunner Lawn Care that arise during the season, please contact Brunner Lawn Care immediately so that these needs can be addressed. All Brunner Lawn Care clients are guaranteed satisfaction with their lawn care service. If you ever feel that your lawn service is not satisfactory, please contact Mark Brunner at 303-423-0532 Cancellations You may cancel your service with us with a two weeks notice, for any reason, without a cancellation fee. Damage If Brunner Lawn Care damages a sprinkler head please contact us anytime. We will repair or replace the damage as soon as possible. Rain We always try to finish our routes, even on semi rainy days. If we are unable to complete your service due to a heavy rain fall, we will adjust the rest of the week’s schedule by one day so that we can service all remaining lawns the day after their scheduled day. To avoid excessively long grass, we recommend allowing us to mow even when the lawn is a little wet. Payment For your convenience billing will be done at the end of every month. You will receive a bill in your email or mail. |